About Us
WebNet - YourHomeDirect.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please send an email to
Mr Paul Mansfield

Our Contact details:
WebNet - YourHomeDirect.co.uk
Tintern House 
41 Tintern Avenue 
Astley
M29 7WL 
United Kingdom

Phone: 01942 516162
Fax: 08713 141995

Email: yourhomedirect@outlook.com

VAT Registration Number GB757512026
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket (ADD to CART button). After you have finished your selection, click on 'Checkout' and you will be first asked for an email address and a simple password so that later you will be able to view your order information. Don't worry as this information will not be used for any other purpose.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All goods remain the property of "WebNet" until paid for in full, under UK Law.

We welcome payment by cheque.
Cheque should be made to "Webnet" and sent to:-
Webnet, 41 Tintern Avenue, Astley, Manchester M29 7WL
The goods will be dispatched on receipt on the cheque.

Errors and omissions excepted. 
Your statutory rights are not affected in any way.
Shipping And Handling
Goods are normally dispatched within 1-2 days from receipt of order.
If the goods are required urgently please call 01942 516162 to check stock availability.
Orders are despatched to the name and address you have given to us. If we have received incorrect or inadequate information for the delivery of the goods we cannot accept any liability for late or failed delivery as a result of this.

Cheque should be made to "Webnet" and sent to Webnet, 41 Tintern Avenue, Astley, Manchester M29 7WL
The goods will be dispatched on receipt of the cheque.
Delivery Schedule
Goods are normally dispatched within 1-2 days from receipt of order.
If the goods are required urgently please call 01942 516162 to check stock availability.
Small items are sent via Royal Mail First Class Post or Special Delivery.
Larger items are sent via ParcelForce, DHL or TNT.
Standard UK Delivery Charges Apply to all UK Post Code Areas but tplease note that the cost of shipping Fly killers & Fly Killer Accessories to the Highlands, Channel and Offshore Islands may be subject to an extra charge.
Please contact us by calling 01942 516162
WE SHIP WORLDWIDE
For a list of countries within the "Royal Mail List for European Pricing" click here 
For international orders outside the EU please request a quotation for the good required and shipping costs.
We use TNT, ParcelForce Worldwide or FedEx or you could arrange your own collection.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
VAT at a rate of 20% is chargeable on all goods sold within the EU - excepting companies with a validated VAT Registration number.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction.
Reaching Us
If you need to reach us please send an email, call us on 01942 516162 (International +44 1942 516162)
or write to us at 
WebNet - YourHomeDirect.co.uk
Tintern House
41 Tintern Avenue
Astley
M29 7WL
United Kingdom
Privacy Policy
WebNet - YourHomeDirect.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We believe that electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes.
The person responsible for this is Paul Mansfield. We will not share your personal information with any other parties.

The information collected is your name, address, phone number and any other details that you enter while ordering. This is used to send the order to you at the correct delivery address and to collect the money due from your order.

We will only use the personal data to contact you if there is a problem with an order of which you have requested and in accordance with the Data Protection act 1998.

We will not wilfully disclose any individually identifiable information about its users to any third party. 
We do not store credit/debit card information. 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Please report non-delivery after 10 days of placing the order.
It must be before 30 days if delivery is to the UK.

If an item is thought to be faulty and you would like it to be replaced please phone, write or e-mail us so that arrangements can be made for the return of the goods and the sending of the replacement. You will be asked to pay the cost of the return postage initially, but this cost will be credited to your payment card account if the item is found to be faulty.
PLEASE DO NOT RETURN ANY ITEM WITHOUT AT FIRST CONTACTING US FOR A REFERENCE NUMBER OR OTHER INSTRUCTIONS
(If you do it could cause unecessary delay).

If within 7 days of you receiving your order, the goods are considered to be unsuitable please phone, write or e-mail www.YourHomeDirect.co.uk and we will make a full refund (less postage and packing costs) direct to your payment card account.
We ask you to return the goods within 14 days of cancellation and pay the cost of the return postage.
PLEASE NOTE
Refunds for returned goods will only be accepted if received in good condition and in their original packaging (i.e. fit for re-sale).

Complaints are handled on a one to one basis by phone or e-mail, even by post if a reply is not urgent and we will try and come to a satisfactory conclusion within 48 hours of the complaint. All complaints will remain confidential and fair.

This does not affect your statutory rights.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm